Please note: If our troubleshooting steps don't work, you no longer have access to the phone number associated with your SMS verification, or you have any other issues related to your two-factor authentication, please submit a request to our Support Team. 

Dapper’s two-factor authentication provides an additional layer of protection for your information, data, and digital assets. To set up your 2-step verification for your Dapper account, go to the Security section of your Dapper account and scroll down to the 2-step verification section. If you still have access to and are still logged into your account, you are also able to switch your 2-step verification method.

Set-Up Process - Authenticator App

1. Select the "Add" button next to Authenticator App to begin setting up this method.

2. Download and install an authenticator app such as Google Authenticator from your device's app store. For more information on how to do this, please see Google's support page on the process.

3. Open the app and you should see an option to add an account (in most versions of the app this appears as a plus symbol). Select Scan a QR code and scan the QR code presented to you when prompted to secure your collection.

4. Once your 2FA through Google Authenticator is active, you should see Dapper Labs in your Google Authenticator app with a unique code listed underneath. Please note that these codes change periodically in order to maintain a high level of security.

Note: You would be able to tell when these codes will change by looking at the countdown timer that is located near the code. Once this timer runs out, a new code will be generated and you would have to use the updated code to log in.

5. When prompted to, such as during sign-in attempts, enter the code from your Google Authenticator app to securely access your account.

Set-Up Process - SMS Verification

1. Select the "Add" button next to SMS Verification to begin setting up this method.

2. Select your country, enter the phone number you want to use, and select Get SMS verification code.

3. You should receive a six-digit verification within 10 minutes. Enter the code and click Confirm.

4. Once confirmed, you're all set! The next time you try to log in, you will be sent a new code and prompted to enter it to authorize the login.

If you've recently gotten a new device and need to transfer your authenticator to a new device, you can find a guide here.

Troubleshooting steps

If you are having issues receiving the text message, please try the following: 

• Double-check that the phone number you entered is correct.
• If your device doesn't have a strong signal, you can try power cycling. Power your phone off, wait 30 seconds, power it back on, and resend the SMS request. 
• If your device is currently set to "roaming," switch back to your provider's main network.
• If your number is on the "Do Not Call" (DNC) Registry, you might not receive our SMS verification.

Note: If you need to use the "Resend my verification code" feature, space out your retries by 5-10 minutes, or else this could cause the SMS to get hung up.